1. Introduction

NIAO. ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit niao.uk or use our services.

This policy is provided for transparency. Where consent is required by law, we will request it separately before processing that depends on consent.

2. Data We Collect

We may collect the following types of information:

• Contact Information — name, email address, and any details you provide when reaching out to us.
• Basic Technical Data — limited server log data processed by hosting and security providers to deliver and protect the website.
• Cookies & Tracking — see Section 3 below. We currently do not use analytics or marketing trackers on this website.
• Communications — records of correspondence when you contact us directly.

3. Cookie Policy

We currently do not set analytics, advertising, or marketing cookies on this website. Basic site functionality is provided without requiring a cookie banner.

If we add analytics or marketing cookies in the future, we will update this policy and request consent where required before those tools run.

4. Third-Party Services

We may use third-party services that process limited information:

• Hosting and Security Providers — to deliver the website, protect availability, and process standard server logs.
• Email Services — to manage communications sent to [email protected].

These third parties have their own privacy policies and we encourage you to review them. We do not sell your personal data to any third party.

5. How We Use Your Data

We use the information we collect to:

• Respond to your inquiries and provide customer support
• Improve and optimize our website and services
• Maintain site reliability and security
• Ensure the security and integrity of our systems
• Comply with legal obligations

6. Data Retention

We retain personal data only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Server logs, if retained by hosting or security providers, are kept only as long as necessary for reliability, security, and legal obligations.

7. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access — request a copy of the personal data we hold about you
• Rectification — request correction of inaccurate data
• Erasure — request deletion of your personal data
• Restriction — request that we limit how we use your data
• Portability — receive your data in a structured, machine-readable format
• Objection — object to certain processing activities

To exercise any of these rights, contact us at [email protected]. We will respond within 30 days.

8. Data Security

We implement appropriate technical and organizational measures to protect your data against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure.

9. Children's Privacy

Our website and services are not directed at individuals under the age of 16. We do not knowingly collect personal data from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically.

11. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us: